Clarke&Co. Accountants Website Proposal

Terms & Conditions for Custom Website Projects

1. Services Provided

1.1 Scope of Work We offer custom website design and development services tailored to the unique needs of each client. The scope of each project is outlined in the respective proposal. Any additional features, services, or revisions beyond the agreed scope may incur additional costs. 1.2 Content Management System All websites will be built using a Content Management System (CMS) such as WordPress, unless otherwise specified. This ensures ease of use for clients who wish to update their content independently. 1.3 Project Flexibility We understand that project needs may evolve. Changes to the agreed scope, such as adding new features, redesigning elements, or adjusting functionality, will be accommodated where possible. However, any such changes may affect the timeline and incur additional charges, which will be communicated in advance.

2. Client Responsibilities

2.1 Content Provision Clients are responsible for providing all required content, such as logos, text, and images, in a timely manner. If content is not provided by agreed deadlines, placeholder content may be used until the final materials are supplied. We are not liable for inaccuracies in client-provided content. 2.2 Access and Credentials Clients must provide access to necessary platforms (e.g., domains, DNS settings, hosting accounts) for us to complete the project. If preferred, clients can grant us permission to manage these aspects on their behalf.

3. Payment Terms

3.1 Project Fee The project fee will be determined based on the scope of work outlined in the proposal. A non-refundable deposit, typically 50%, is required before work commences, with the balance due upon completion or as per the payment schedule agreed in the proposal. 3.2 Additional Costs Any additional services or requests outside the original scope of work will be quoted separately. This includes, but is not limited to, additional revisions, added functionality, or content creation beyond what was initially agreed. 3.3 No Refund Policy All payments are final and non-refundable. Once work has commenced, the deposit is non-refundable under any circumstances. Should the client terminate the project before completion, any work already completed remains chargeable and will be billed accordingly.

4. Timeline

4.1 Project Timeline The timeline for each project is determined based on the scope of work and outlined in the proposal. Any delays in receiving client feedback or necessary materials may result in a delay in project completion. 4.2 Delays We are not responsible for delays caused by external factors beyond our control, including client delays, third-party service interruptions, or unforeseen technical issues.

5. Revisions and Approvals

5.1 Design Revisions Each project includes a set number of revisions, as outlined in the proposal. Additional revisions beyond the agreed number will incur additional charges. Clients must provide clear feedback at each approval stage to avoid unnecessary delays. 5.2 Approval Process Client approval is required at key stages of the project, including design drafts and final website testing. Once a stage is approved, further changes to that stage may incur additional costs.

6. Intellectual Property

6.1 Ownership Upon full payment, the client will receive ownership of the custom design and website files. Until full payment is made, all work remains our property. We reserve the right to use completed work for portfolio and promotional purposes. 6.2 Third-Party Licences Any third-party materials used in the website (e.g., stock images, plugins) are subject to their respective licences. The client is responsible for complying with these licences.

7. Access and Permissions

7.1 User Access Clients will be provided with appropriate access to the CMS for managing their content. Full administrative access will remain with us to ensure the website's security and ongoing integrity. 7.2 Unauthorized Changes We are not responsible for any issues arising from unauthorized changes made by the client or third parties after the website is launched. If such changes affect the website's performance, additional fees may apply for repair or support services.

8. Post-Launch Support

8.1 Initial Support Period We provide a limited support period after the website launch for minor adjustments and technical support. The duration and scope of this support will be specified in the proposal. 8.2 Ongoing Maintenance Ongoing maintenance and support services are available and can be arranged separately. This may include updates to plugins, security patches, and content updates.

9. Hosting and Domain Services

9.1 Hosting Services If hosting is included as part of the project, it will be provided for an initial term (typically one year), after which the client will need to renew hosting services at the agreed rate. Failure to renew hosting may result in website downtime. 9.2 Domain and Email Management We can assist with domain setup and management, but domain registration and email services (e.g., Office 365) are the client’s responsibility unless otherwise specified in the proposal. We do not provide direct email hosting services but can guide clients through setting up their preferred email solution.

10. Confidentiality

10.1 Non-Disclosure We treat all client information as confidential and will not share details with third parties unless necessary to complete the project or with client consent. However, we may showcase completed projects in our portfolio unless the client requests otherwise.

11. Limitation of Liability

11.1 No Performance Guarantees While we strive to deliver high-quality work, we do not guarantee specific outcomes such as increased traffic, sales, or search engine rankings unless explicitly stated in the proposal. 11.2 No Warranties We provide services "as-is" without warranties of any kind, whether express or implied. We are not responsible for issues caused by third-party services (e.g., hosting providers, plugins) or client actions (e.g., unauthorized changes). 11.3 Liability Cap Our total liability for any claim related to the services provided will not exceed the total amount paid by the client for those services.

12. Termination

12.1 Termination by Client The client may terminate the project at any time by providing written notice. However, all payments made up to the termination date are non-refundable, and any work completed up to that point remains chargeable. 12.2 Termination by Provider We reserve the right to terminate the agreement if the client breaches these terms, fails to provide necessary materials, or does not make payments as agreed. In such cases, all work remains our property until full payment is received.

13. Governing Law

13.1 Jurisdiction These Terms & Conditions are governed by the laws of Northern Ireland, and any legal proceedings must take place within its jurisdiction.

14. Amendments

14.1 Changes to Terms We reserve the right to amend these Terms & Conditions at any time. Any changes will be communicated to the client in writing, and continued engagement with our services constitutes acceptance of the updated terms.